Impact story

Leader and Team

Mosaic Insurance

Mosaic's team had fallen short of their projected performance target for two consecutive years. In 2025 they hit plan for the first time in years, with every key metric moving in the right direction.

Before
Year 01

Before

GWP: £58m

Premium per policy: $46,000

Market Share Growth: 6%

Submission to bind ratio: 13%

Quote to bind ratio: 29%

Submission numbers: 192 per month

Lead %: 37%

Primary business %: 46%

Year 01

GWP: £70.8m

Premium per policy: $51,000

Market Share Growth: 7.9%

Submission to bind ratio: 18%

Quote to bind ratio: 36%

Submission numbers: 270 per month

Lead %: 41%

Primary business %: 51%

“Before working with Calum, the team were in good shape, but we had fallen short of our projected performance plan for the previous 2 years.

We began by coming together and getting clarity on what we wanted to achieve over the course of the 2025 financial year. We then identified the areas that were going to move the needle the most on our performance and got into action and off to a fast start.

Throughout the year, our regular sessions enabled me to slow down, step back from the day-to-day, and refocus on what was most important for the team at any given time. Each time, I left with a clear plan of action that I was confident would move me and the team forward.

As a result, we were able to hit plan for the first time in a number of years, with key metrics also moving in the right direction. This success led to a number of team members receiving promotions and being rewarded for their performance.

This work was just the nudge we needed and I am grateful for the impact it has had on myself and the team.”

‍

SVP, Mosaic Insurance
Mosaic Insurance
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