
Mosaic's team had fallen short of their projected performance target for two consecutive years. In 2025 they hit plan for the first time in years, with every key metric moving in the right direction.
Before
GWP: £58m
Premium per policy: $46,000
Market Share Growth: 6%
Submission to bind ratio: 13%
Quote to bind ratio: 29%
Submission numbers: 192 per month
Lead %: 37%
Primary business %: 46%
Year 01
GWP: £70.8m
Premium per policy: $51,000
Market Share Growth: 7.9%
Submission to bind ratio: 18%
Quote to bind ratio: 36%
Submission numbers: 270 per month
Lead %: 41%
Primary business %: 51%
“Before working with Calum, the team were in good shape, but we had fallen short of our projected performance plan for the previous 2 years.
We began by coming together and getting clarity on what we wanted to achieve over the course of the 2025 financial year. We then identified the areas that were going to move the needle the most on our performance and got into action and off to a fast start.
Throughout the year, our regular sessions enabled me to slow down, step back from the day-to-day, and refocus on what was most important for the team at any given time. Each time, I left with a clear plan of action that I was confident would move me and the team forward.